Last Updated: September 2026
We mainly provide shipping service to the continental United States. We do not support regular international shipping temporarily. Alaska, Hawaii and U.S. territories need to contact us in advance to confirm shipping feasibility and freight.
Buyers outside continental US must contact us by email before placing an order to confirm shipping matters. After placing an order, you need to reply to our confirmation email within 48 hours, otherwise the order will be cancelled automatically. All extra overseas shipping fees shall be borne by buyers, and all tariffs and import taxes shall be paid by buyers themselves.
All orders within continental US will be arranged for shipment within 1-2 working days after payment is confirmed, excluding weekends and legal holidays.
We will choose USPS, UPS, FedEx and other mainstream logistics distributors to deliver goods according to actual situation.
After delivery, you will receive an email with tracking number, you can check logistics status in real time.
We do not support delivery to PO box addresses. Goods may be delayed due to bad weather and logistics peak season, which is beyond our control.
If you have any shipping questions, please contact us via email: James@capitecinc.com
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at James@capitecinc.com.
Please note all returned items must be sent to our warehouse address above. Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Custom-made products, personalized items, clearance sale items and gift cards are non-refundable and non-returnable. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at James@capitecinc.com.
This Shipping & Returns Policy is issued by Capitec Inc.,
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