Shipping & Returns Policy
Last Updated:
Policy Scope
This policy applies to eligible products purchased directly from Capitec Inc., including VIVILEO EV charging equipment and TITATEC retail lighting and display products.
Purchases through brand stores, Amazon or other marketplaces follow the shipping and return terms disclosed by the applicable sales channel when the order is placed.
Wholesale, custom, OEM, installation and project orders follow the applicable written quotation or order agreement provided before purchase. Standard retail offers do not automatically apply to these orders.
Shipping Policy
Shipping Coverage
We primarily ship within the contiguous United States. For Alaska, Hawaii, U.S. territories and international destinations, availability, shipping charges and delivery estimates are confirmed through the applicable sales channel or by our team before purchase.
Order Processing
In-stock standard orders are generally processed within 1–2 business days after payment confirmation, excluding weekends and holidays.
Processing and lead times may differ for EV charging equipment, bulk orders, custom lighting, display systems and project orders. Any order-specific lead time will be provided before purchase.
Shipping Charges
Shipping charges depend on the product, quantity, destination, package size and selected delivery method. Charges are shown at checkout or confirmed in the written quotation before payment.
Free shipping and other delivery offers apply only to the products, destinations and order conditions stated in the relevant offer.
Delivery Estimates and Carriers
Estimated delivery times are provided by the relevant sales channel or in the order quotation. Processing time and carrier transit time are separate.
We may use USPS, UPS, FedEx or other suitable carriers according to the product, shipment size and destination. Delivery estimates are not guaranteed and may be affected by weather, holidays, carrier delays or customs processing.
Shipping Addresses and P.O. Boxes
Please provide a complete and accurate delivery address. P.O. Box delivery depends on the carrier and product. USPS may deliver eligible parcels to P.O. Boxes, while UPS, FedEx and freight shipments generally require a physical street address.
Tracking Information
After dispatch, we will provide available carrier tracking information by email. Contact us if you need assistance locating your shipment.
International Orders
International shipping availability and fulfillment locations vary by product and sales channel. Confirm your destination, shipping charges and estimated delivery time before ordering.
Applicable import duties, taxes and customs charges are the customer's responsibility unless otherwise stated at checkout or in the order agreement.
Returns Policy
30-Day Return Window
For eligible standard, non-custom products purchased directly from Capitec Inc., you may request a return within 30 days after receiving your item.
For voluntary returns, products must be unused, in their original condition and packaging, with all included components and accessories. A receipt or other proof of purchase is required.
Damaged, defective or incorrect products are handled under the section below rather than the unused-item requirements for voluntary returns.
How to Request a Return
Contact contact@capitecinc.com with your order number, purchase channel, product name and reason for the return. Include clear photos or videos when reporting damage or a defect.
Contact us before sending an item back. Once your return is authorized, we will provide the return address and shipping instructions, including a Return Merchandise Authorization (RMA) where required. Unauthorized returns may be delayed or returned to the sender.
For marketplace purchases, use the return process provided by that marketplace. Our team can assist with product information and order questions.
Damaged, Defective or Incorrect Products
Inspect your order upon arrival and contact us promptly if a product is damaged, defective or incorrect. Provide your order number and a description of the issue so we can review it and arrange appropriate next steps.
If an issue is discovered outside the return window, contact us to discuss any applicable product warranty or other available remedy.
Return Shipping Costs
- We cover return shipping for confirmed defective items, transit damage or items shipped incorrectly due to our error.
- Customers are responsible for return shipping costs for voluntary returns unrelated to a product defect or fulfillment error.
Non-Returnable Items and Project Orders
Custom-made products, personalized items, clearance items and gift cards are excluded from standard change-of-mind returns.
Custom, OEM, wholesale and project orders, including any installation or professional services, follow the cancellation and return terms agreed before purchase.
These exclusions do not prevent you from reporting a damaged, defective or incorrect product. Contact us so we can evaluate the issue and any applicable remedy.
Exchanges
For eligible standard products, request a return first. Once it is accepted, place a separate order for the replacement product.
Refunds
We will notify you after receiving and inspecting your return. Approved refunds are processed to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund.
If more than 15 business days have passed since approval and you have not received your refund, contact contact@capitecinc.com .
Contact Us
For shipping, returns or order questions concerning VIVILEO or TITATEC products supplied by Capitec Inc., contact:
Capitec Inc.
2441 N Tustin Ave, Unit H
Santa Ana, CA 92705-1661, USA
Email:
contact@capitecinc.com
The business address above is not an automatic return destination. Please use the address provided in your return authorization.