Privacy Policy
Effective and Last Updated:
Capitec Inc. ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use and disclose personal information through capitecinc.com and how we handle information we receive through its inquiry forms and linked or embedded quotation tools.
Our business inquiries may relate to VIVILEO EV charging equipment or TITATEC retail lighting and display solutions. External stores and platforms linked from this website have their own privacy policies, which govern their collection and use of information.
Information We Collect
Depending on how you interact with us, we may collect:
- Contact and Business Information: Your name, email address, phone number, company name and other contact details you provide when submitting an inquiry or requesting a quotation.
- Inquiry and Project Information: Your messages, product interests, project requirements, shelf dimensions, layouts, drawings and attachments that you choose to submit.
- Quotation and Service Records: Information included in quotation requests and related communications, together with information needed to arrange products or services when applicable.
- Technical Information: Our website hosting providers and embedded service providers may collect technical information, such as IP addresses, browser and device details, request times and pages or resources accessed, through server logs or similar technologies.
Using an estimator does not necessarily mean that all information entered is submitted to Capitec Inc. We receive information when you submit a request, send information to us or use a feature that transmits it to our systems.
How We Use Your Information
- To respond to inquiries, prepare quotations and discuss product or project requirements.
- To provide customer support and arrange products, services or fulfillment when applicable.
- To maintain business records, protect our systems, resolve disputes and meet legal obligations.
- To understand and improve our website and services using information available to us.
- To send marketing communications where you have subscribed or otherwise provided any consent required by applicable law. You may unsubscribe using the instructions in a marketing message or contact us.
Submitting a business inquiry does not automatically subscribe you to a marketing mailing list.
Contact Forms, Estimator and External Services
- Google Forms: We use Google Forms for certain contact and business inquiries. Information you submit is processed through Google and made available to us. Google may also collect technical information in accordance with its Privacy Policy.
- TITATEC Quotation Tool: Our website can open the estimator at quote.gondolalights.com inside a popup. Information submitted through its quotation or contact features may be used to prepare estimates and respond to your project request. Review any privacy notices provided within the tool.
- External Stores and Websites: Links to Shopify stores, Amazon, brand websites and other external platforms take you to services with their own privacy policies. Review those policies before providing information or placing an order.
Cookies and Browser Settings
Embedded and external services, including Google Forms, may use cookies or similar technologies to operate their features and process technical information. These providers may collect information about your activity over time and across different websites, depending on their services, your account settings and their privacy policies.
You can manage cookies through your browser settings and the privacy controls offered by individual service providers. Blocking cookies may affect the functionality of embedded forms or other services.
This website currently has no custom functionality that changes its behavior in response to browser "Do Not Track" signals. Embedded third-party services handle browser signals according to their own policies and settings.
Information Sharing
We do not sell or rent your personal information. We may disclose information in the following circumstances:
- Service Providers: To providers that support website hosting, forms, communications, quotation processing and, where applicable, payment processing or shipping.
- Project Coordination: Where needed to fulfill your request, to relevant suppliers or service partners. We limit the information disclosed to what is appropriate for that purpose.
- Legal and Security Purposes: Where required by law or reasonably necessary to protect rights, investigate misuse or address security concerns.
- At Your Direction: When you ask us to share information or otherwise authorize a disclosure.
Data Retention
We retain personal information for as long as reasonably necessary to handle inquiries, quotations and services, maintain relevant business records and meet legal obligations. Retention periods depend on the type of information and the purpose for which it is held.
When information is no longer needed, we take reasonable steps to delete or anonymize it, subject to applicable legal requirements and backup retention practices.
Data Security
We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss or misuse. No method of transmission or storage is completely secure.
Your Choices and Requests
You may contact us to request access to, correction of or deletion of personal information we hold about you. We handle requests in accordance with applicable law and may need to verify your identity before responding.
Some information may need to be retained for legal, security, transaction or recordkeeping purposes. Requests concerning information held independently by an external platform should also be directed to that platform.
To make a privacy request or withdraw from marketing communications, email contact@capitecinc.com .
Changes to This Policy
We may update this Privacy Policy as our services or practices change. We will post the revised policy on this page and update its effective date. For material changes, we will also provide a notice on this website and any additional notice required by applicable law.
Contact Us
Capitec Inc.
2441 N Tustin Ave, Unit H
Santa Ana, CA 92705-1661, USA
Email:
contact@capitecinc.com