Last Updated 01 10, 2024
All pre-order payments and orders that have not shipped are eligible for a refund. Email：james@capitecinc.com with your order number and "REFUND" in the email header. If the order is a pre-order or has not shipped out, your refund will be processed. If the order has shipped out of our facilities, the 30-day Product Return Policy will apply.
Capitec Inc will accept returns within 30 days from purchase in the original box only. In order to return the product,
Capitec Inc does not accept returns of units that have been opened, installed, or used.
To receive a refund for an unused unit, the customer must contact Capitec Inc and send the charger to our facilities at their expense. A restocking fee of 25% of the original purchase price will be applied to products that are returned within the 30-day return policy. The refund will be the MSRP of the charging station minus the 25% Restocking fee. The refund will be processed after the unit has been received and inspected. The refund process may take up to 2 weeks to finalize after receiving the unit.
The Return policy only applies to EV chargers. Accessories are non-returnable and non-refundable.
Capitec Inc EV chargers come with either a 3-year, or 5-year manufacturer’s warranty. Capitec Inc warrants that this product is free from defects in materials years and free from defects in workmanship for the period specified in the warranty from the date of purchase. If during the Warranty Period, under normal operating conditions, your charger becomes defective, Capitec Inc will upon written notice of the defect that occurred during the Warranty Period, replace the charger until the defect is resolved.
No agent, employee, or representative of Capitec Inc has any authority to affirm, represent, or warrant anything concerning Capitec Inc. EV Chargers except for the affirmation and representation that are specifically included within this warranty. This warranty will not apply if the product has been misused, abused, or altered. The warranty does not cover cosmetic damage such as scratches, dents, or normal aging. The warranty does not cover damage as a result of an extreme power surge, extreme electromagnetic field, or any acts of nature. This warranty will not apply if the product is used with any third-party extension cords or electrical adapters. The waterproof rating of the enclosure cannot be guaranteed if the charger is mounted upside down. The warranty will apply only if the product is defective. Capitec Inc does not Warrant that any software services for Wi-Fi-connected Smart Units will be error-free or operate without interruption.
The warranty for the charging cable is 1 year. Cables that are damaged after this period are eligible for repair services for a fee. The warranty for the cable does not include normal tear and wear. This warranty does not cover plugs exposed to snow or water for an extended time. The warranty for the cable does not include cables that have been run over, pulled, or otherwise damaged by the vehicle. Capitec Inc shall make the final determination as to whether the Charger or the Charging Output Cable causes the fault.
The warranty claimant must produce the original purchase invoice, including the date of purchase. For all products that are under warranty, Capitec Inc will issue a replacement unit. The Warranty covers the total cost of the replacement chargers, including shipping and handling for both the replacement unit and the return shipping for the defective unit. The cumulative liability of Capitec Inc for warranty claims will not exceed the original price of the chargers. Warranty claims submitted within 60 days from purchase will be replaced with a new unit. Warranty claims submitted after 60 days will be replaced with a refurbished unit.
Capitec Inc assumes no liability for any dismantling, removal, installation, re-installation, or labor costs or any consequential damages associated with this warranty. Capitec Inc is not responsible or liable for any costs associated with faulty installations. Capitec Inc shall make the final decision, in fairness to all concerned, as to the legitimacy of any such claim on this warranty.
Replacement units will only be shipped in United States. For shipping replacements to another country or Hawaii, Alaska, and Puerto Rico, the shipping fees will be paid by the customer.
Upon discovering any defective EV charger, please contact our Technical Support Department for further instructions on how to replace the defective unit or submit a support ticket at [email protected].
To Obtain Warranty Service
Ensure the following information is on the ticket before emailing:
· Email Address
· Full Name
· Charger Type
· Charger Model Number
· Charger Plug Type
· Serial Number
· Customer Phone Number
· Customer Shipping Address
Write a detailed description of the problems you are experiencing with the charger. Include photos or videos to help us determine the cause of the problem.
The warranty claimant must produce the original purchase invoice, including the date of purchase, from Capitec Inc or an authorized reseller. Only the original purchaser of the charger is eligible to receive warranty services.
If Capitec Inc determines that the unit is defective, the defect is covered under the Warranty, and the Warranty for the charger is still in effect, a replacement charger will be provided.
Capitec Inc will provide a return shipping label for you to ship the defective unit back to our facilities. The defective charger must be returned in its original shipping box or in another shipping container designed to prevent damage to the charger. Capitec Inc will verify and inspect the returned unit.
After the defective unit has been received, a replacement charger of the same model number will be sent to your shipping address. Capitec Inc will cover shipping expenses for the replacement unit. Warranty claims submitted within 60 days from purchase will be replaced with a new unit. Warranty claims submitted after 60 days will be replaced with a refurbished unit.
Capitec Inc will not provide multiple replacements to fix a recurring error. If the replacement charger incurs the same error as the original that was replaced, Capitec Inc will provide a shipping label for the second unit and issue a refund once the unit is received at our facilities. Capitec Inc agents will make the final determination whether the error is recurring or separate from the original error.